SHIPPING POLICY

Free ground shipping is only valid for select products as identified on the website and is available only within the United States 48 continental states. Free shipping is not available for products shipping Next-Day, 2-Day or 3-Day shipping methods. Free Shipping is not available for shipments going to Hawaii, Alaska or Puerto Rico.

ADDITIONAL FREIGHT CHARGES - These extra charges are for Heavyweight Items
• Residential Delivery - $50
• Lift-Gate Needed - $50
• Inside Delivery - $90
• Redelivery Charges - $90

It is the BUYER’S RESPONSIBILITY to inspect their DiabeticDirect.com shipment upon receipt for visible damage. If external damage is noticed, DO NOT accept the shipment until after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 3 days of delivery or you relinquish your right to make a claim. The carrier inspector will need to see the original containers and packaging materials.

DiabeticDirect.com reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.

If we are notified in advance that item(s) are going to be refused upon delivery for any reason by no fault of DiabeticDirect.com, the refused item(s) will be treated as unopened returned goods. A 25% restocking fee will be applied. Shipping charges are not refundable.

Over 90% of our product offering is in stock. This means that once your order has been submitted and payment has been processed, your item(s) will typically ship within 48 hours. For items that are on a current backorder status, you will receive an email after your order is placed with an Expected Ship Date for your backorder. Note that the Expected Ship Date serves as a guidelines only and DiabeticDirect.com cannot be held responsible for early or delayed shipments. It is your responsibility to cancel your order as soon possible if you do not want to wait for your product to ship. DiabeticDirect.com is not held responsible for any charges incurred for failing to cancel your order.

RETURN POLICY

DiabeticDirect.com accepts returns on eligible unopened items within 7 days after delivery. Eligible Items: Please note that due to manufacturer requirements, there are some items that are not eligible for return for any reason. Contact our customer service department for more information prior to placing your order if you have any questions or concerns.

1. Customer completes a Return Authorization Form. Prior to shipping back your product(s), you must request and receive an RMA number from our customer service department. We will not accept returns on items without an RMA number.
2. Customer ships approved item(s) to our warehouse with the RMA number clearly listed on the shipping label. This RMA number should be clearly visible on the address field of the shipping label. Items shipped to us without the RMA number clearly showing on the shipping label will be refused by our warehouse.
3. When approved items are received and checked in at our warehouse, DiabeticDirect.com will issue a credit to customer's credit card minus a 25% restocking fee***.

Shipping charges are not refundable. All RMAs will expire 7 days after issuance. If a return authorization expires or is canceled, it cannot be reissued.

DiabeticDirect.com accepts exchanges on eligible unopened items within 7 days after delivery. Eligible Items: Please note that due to manufacturer requirements, there are some items that are not eligible for return for any reason. Contact our customer service department for more information prior to placing your order if you have any questions or concerns.

1. Customer completes a Return Authorization Form. Prior to shipping back your product(s), you must request and receive a RMA number from our customer service department. We will not accept returns on item(s) without an RMA number.
2. Customer ships approved item(s) to our warehouse with the RMA number clearly listed on the shipping label. This RMA number should be clearly visible on the address field of the shipping label. Items shipped to us without the RMA number clearly showing on the shipping label will be refused by our warehouse.
3. When approved items are received and checked in at our warehouse, DiabeticDirect.com will issue a credit to customer's credit card minus a 25% restocking fee***. Shipping charges are not refundable.

Option 1 (Standard Exchange)

1. Customer completes a Return Authorization Form.
2. RMA is issued to the customer.
3. Customer ships unopened item(s) back to us using the return instructions from the RMA.
4. When these unopened item(s) are received and inspected at our warehouse, a credit will be issued to the customer for the return less applicable fees.
5. A new order and new charge or refund for the difference will take place for the replacement item desired.

Average turn-around time is 10-14 days.

Option 2 (Advanced Exchange)

1. A new order number is issued for the replacement order immediately.
2. We charge the Customer's credit card for the full amount of the replacement item(s) desired.
3. We ship the replacement item(s).
4. Customer completes a Return Authorization Form.
5. Customer ships unopened item(s) back to us using the return instructions from the RMA.
6. When these unopened item(s) are received and inspected at our warehouse, a credit will be issued to the Customer's credit card for the original order less applicable fees.

Average turn-around time is 1-7 days.

Shipping charges are not refundable.

All return authorizations will expire after 15 days. If a return authorization expires or is canceled, it cannot be reissued.

For all products arriving Dead on Arrival (DOA) with no damage, you must contact the manufacturer for further information on return or exchange. Extended Warranty Items: If you purchase an extended warranty from us, you must contact your provider for further information. Please note that due to manufacturer requirements, some items are not returnable or exchangeable for any reason. Defective items may be serviced or replaced by the manufacturer only. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Non-defective opened items cannot be returned for any reason if the factory seal is broken! These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable or exchangeable if opened. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

If we are notified in advance that item(s) are going to be refused upon delivery for any reason by no fault of DiabeticDirect.com, the refused item(s) will be treated as unopened returned goods. A 25% restocking fee will be applied. Shipping charges are not refundable.

Any returned item(s) must be in the original manufacturers packaging. Packaging must be intact and free from holes, tape, and writing. There must be no stickers, other than the shipping label on the manufacturers packaging. Discontinued item(s) and item(s) clearly marked "No Returns" on DiabeticDirect.com cannot be returned for any reason. DiabeticDirect.com reserves the right to evaluate product return conditions and assess restocking fees at its sole discretion.

Limitation of Liability
NEITHER DIABETICDIRECT.COM NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY A THIRD PARTY. NEITHER DIABETICDIRECT.COM NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.

Product Listings

Product Revisions
DiabeticDirect.com is not responsible for availability of product, changes or variations in product specifications and/or physical appearance of products. In the interest of our customers, DiabeticDirect.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which could cause the information on our web site to become outdated beyond our control and without our immediate knowledge. This includes, but is not limited to, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. DiabeticDirect.com relies on the manufacturer to communicate these differences. Consequently, DiabeticDirect.com will not be held responsible for product revisions and changes.

DiabeticDirect.com is owned and operating by Live Stores, Inc., a California Corporation.
If you have any questions about anything contained on this website, please contact us at info@DiabeticDirect.com.
Last revision: May 6, 2010