Diabetic Direct FAQ

DiabeticDirect.com - Purchase Questions

Q: How do I know my order has been placed?

A: Once your order has been placed you will receive an order confirmation by email.

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Q: How can I track my order?

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Contact Information

E-mail:info@diabeticdirect.com
Phone: Toll Free 800.311.3588. International: ++1-760-444-8675.
Fax: 1-760-736-3701
Mailing Address:
Live Stores Inc.
5858 Edison Place
Carlsbad, CA 92008

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Payment Methods

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Security and Privacy

Confidentiality.
Live Stores Inc. values you as a customer and your right to privacy. Except as it may be otherwise required by law, Live Stores Inc. (i) will exercise commercially reasonable efforts to ensure that your credit card information remains confidential and is only available to personnel that have a need to know that information in relation to processing and fulfilling your order. (ii) Live Stores Inc. does not sell or share with anyone or any institution (unless requested by a judge or legal decree) your personal information. Your name, address, email and any other information that you may voluntarily provide us, will remain confidential and will not be used outside the scope of the online shopping service of Live Stores Inc. business requirements.

Data Use.
Live Stores Inc. uses personally-identifying information in limited circumstances. For example, we use your name to thank you personally for your business when you make a purchase. We also use this information when you win a contest or sweepstakes. Live Stores Inc. may use your personal information to give you personal coupons, offers or other information which may be provided by Live Stores Inc. proprietary data base or from legally purchased third party companies that have the legal right to sell us your information. Live Stores Inc. does not sell or lease or loan for money or for free your personal information or any information we get directly from you or other customers.

Security.
We provide to the best of our technological and administrative ability, protection against unauthorized use or disclosure of the information you share with us. We store information in such manner that we believe your personal data is adequately protected. We restrict access to customer information database and we educate employees who have access to your personal information to the best of our ability, so that your privacy is protected. We give our employees clear guidance regarding the use and disclosure of such information.

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Returning an Item

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Return Policy: Live Stores Inc. Customer Satisfaction Promise.

A: If you are not satisfied with your purchase, Live Stores Inc. will issue a credit to your credit card or will reimburse you in the same manner you paid for your purchase including taxes (when applicable) on returns. Certain items cannot be returned and these are properly identified on the site. Live Stores Inc. may arrange to its sole discretion to retrieve the item you have expressed dissatisfaction with.

View more information about our return policy.

Changing or Canceling an Order

View more about how to change or cancel an order.

Shipping

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Sales Tax

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Q: What is the Sugar Free Lifestyle?

View information about the sugar free lifestyle and browse our sugar free products.

Q: What is the Low Sugar Lifestyle?

View information about the sugar free lifestyle and browse our low sugar products.

Q: What is the Low Carb Lifestyle?

View information about the low carb lifestyle and browse our low carb products.

Q: What is the Low Calorie Lifestyle?

View information about the sugar free lifestyle and browse our low calorie products.

Q: What is the Low Fat Lifestyle?

View information about the low fat lifestyle and browse our low fat products.

Q: What is the High Fiber Lifestyle?

View information about the high fiber lifestyle and browse our high fiber products.

Q: What is the Gluten Free Lifestyle?

View information about the gluten free lifestyle and browse our gluten free products.

Q: What is the Kosher Lifestyle?

View information about the kosher lifestyle and browse our kosher products.